Five Reasons You Should Hire a Business Telephone Answering Service
Statistically speaking, over 60% of callers would simply hang up when received by an answering machine. If you are too busy with other calls or are out of the office, you could end up losing potential clients just because they could not talk to a live human. That’s how telephone answering services make a difference, and there are big reasons you must have them for your business.
Your calls may be taken on overflow at daytime business hours, meaning you will never miss a call even if you are busy helping other clients. When it comes to after-hour calls, can you picture how many you could miss without an after-hours answering ability? The era of working Monday-Friday, 9am-5pm is long gone. A lot of companies are amazed to know how many calls they miss when their office has closed.
More Cost-effective than a Full-Time Receptionist
The service is certainly cheaper in comparison to a full-time receptionist. How exactly? Hiring a receptionist may cost a lot, and you typically do not get full value for your money, since they will sometimes be unproductive in the whole span of their shift. In contrast, you only pay actual times worked when you use a telephone answering service. In other words, if you get no calls on a particular day, then you pay the service nothing for that day.
If you pick a good answering service, your calls will be answered in a professional manner, using your preferred company greeting and any other particular instructions you may have for the answering staff. It would never occur to the caller that they are speaking to somebody who’s not even in your office. Highly reputed telephone answering services can help maintain a professional image for your company.
More Efficient Operations
Some of the biggest distractions in the workplace are telephone calls. Constant interruption while you’re working breaks your momentum, and you will end up finishing even the simplest tasks twice as long as you normally could. If you receive 80 calls daily, that means every 4 minutes, you will have to stop whatever you’re doing to take a call!
Trusty Disaster Recovery Service
Finally, with everything run in-house, you are basically putting yourself at the mercy of your telephone, power, Internet provider. If one of these goes down, and it sure happens from time to time, then you are left hanging because there is no way you can make or any take calls or work on any orders. With a telephone answering service, you can ensure that a backup strategy will be available. This enables you to continue with your calls in the meantime that the issue is being addressed. In short, disruption to your business may be kept to a minimum.